Refund Policy

RETURNS

Return of goods.

These authorised returns must be freight prepaid and will only be accepted if they are in a saleable condition unless otherwise agreed with and returned within 14 days of approval of the return.

Jimco Pty Ltd reserves the right to charge a 15% restocking fee of the value for goods returned. Jimco Pty Ltd will not accept return of goods specifically purchased, manufactured, machined or cut to size or to the Buyer's specification.

The Buyer must notify Jimco Pty Ltd by phone on 1300 589 836 or by email to sales@boltsnutsscrewsonline.com within 2 business days of receiving delivery of the order.

The Buyer returns the product/s at its own expense to the address specified by Jimco Pty Ltd within 14 days of when Jimco Pty Ltd responds & agrees to the Buyer’s request. Note that Jimco Pty Ltd may be able to help the Buyer organise return delivery of the goods.

The item/s are not opened, used, or damaged, and are in 100% re-saleable condition when Jimco Pty Ltd receives them back.